11-May-2017 8:30 AM

Having thrived through decades of tough retail conditions, Pillow Talk, a stalwart of our retail industry, are this month celebrating 40 years of serving Australians.

From humble beginnings with their first store on Brisbane’s Ann Street opening in 1977 to 59 locations across the country and a thriving online presence, Pillow Talk has been one of the few Australian businesses to stand the test of time and continue to thrive in difficult retail conditions. It may be little known, but Pillow Talk were pioneers in bringing the continental quilt and the tri pillow to Australia. 

Still completely Australian owned and operated by the two original families who began the business all those years ago, Pillow Talk now employs over 800 staff members and recently won an award for a Canstar Blue award for customer satisfaction with their pillows.

Pillow Talk are humbled by the fact they have been able to be a part of the journey of so many Australians, from their baby blankets as a child, to decorating when they move out of home and even for their own children’s bedrooms. 

So what has been their key to thriving in a retail climate that has caused so many others to suffer? Always looking to the possibilities of the future, constantly adapting to the needs of customers and providing high quality products at a great price. 

Pillow Talk’s General Manager Kate Spencer says not being afraid of change and going for opportunities even if it may be too “early” is the key to retail success.

“When we set up our website no one was doing that yet, but as they say, if you are not embarrassed by your first website when you look back at it – you started far too late. It is very funny to look back at that site”.

Managing Director and owner Heath Goddard says there really is absolutely no substitute for quality.

“From day one we’ve always putthe needs and desires of our customers first so it is a huge honour that we have been so well supported by our community for all these years.

“Our mission is to continually supply the highest quality products at the most competitive prices and we’re looking forward to supplying Australians with their favourite home linen and décor for the next 40 years, and more,” says Goddard.

Looking to the future, Pillow Talk are excited to continue expanding the brand with additional stores in new parts of the country along with expanding their online presence. 
For ease, we have complied a Dropbox folder with a timeline and other interesting imagery. Please find it here: https://www.dropbox.com/sh/13q63r1zkejl1kf/AACaJrx0JKFotfK8GtalA-baa?dl=0

For more information, imagery or interview requests, please contact Taryn Watt via taryn.watt@ptpl.com.au or 3248 4900. 

Topic: General News

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