Contact center industry expert Tiatia to demonstrate TCN’s omnichannel features with pertinent strategies, insights and case studies for utility companies worldwide
--(BUSINESS WIRE)--TCN, Inc.:
The 15th Annual Australian Utility Week Expo will bring together more than 2,000 utility professionals from the electricity, gas and water sectors around the world on November 29-30, 2017. The international expo is the largest event of its kind in the Australasia region and will focus on digital transformation and customer centricity.
Li Tiatia, executive vice president, Asia Pacific for TCN, Inc., the leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, collection agencies and utility companies worldwide, will present on TCN’s advanced cloud-based contact center technology platform and its customizable omnichannel features. Tiatia will also discuss how to quickly activate and execute comprehensive campaigns for utility companies, addressing unified and interactive communications, appointments and overdue accounts, emergency notifications, service interruptions and personalized customer service.
WHEN & WHERE:
Australian Utility Week
Melbourne Convention and Exhibition Center
1 Convention Centre Pl, South Wharf VIC 3006, Australia
TCN’s Presentation at Technical Zone (#B01) - Wednesday, November 29, 2017, 1:30 p.m. AEDT
TCN’s Technology Showcase (Booth: D04) - November 29 – 30, 2017, 10:00 a.m. - 5:00 p.m. AEDT
For more information about the conference and to register your free pass as a TCN guest, visit: http://www.australian-utility-week.com/TCNguest.
Li Tiatia, executive vice president, Asia Pacific for TCN
Li Tiatia serves as the executive vice president, Asia-Pacific for TCN. In this role, he is responsible for operations, professional services, training organizations and management of customer care services, business development and strategic partnerships in Asia, Australia, New Zealand, New Guinea and neighboring islands in the Pacific Ocean. Tiatia brings more than 20 years of extensive background in business management, business process, contact center operations and management, command center operations and workforce management to TCN.
Prior to joining TCN, Tiatia worked at Convergys Corporation where he managed several departments, including operations, business and workforce forecasting, scheduling and client/site implementations. He held several positions during his tenure with the company, working his way up to a senior leadership role where he oversaw the global workforce management and business process organizations (BPOs).
TCN is a leading provider of cloud-based call center technology for enterprises, contact centers, BPOs, and collection agencies worldwide. Founded in 1999, TCN combines a deep understanding of the needs of call center users with a highly affordable delivery model, ensuring immediate access to robust call center technology, such as predictive dialer, IVR, call recording, and business analytics required to optimize operations and adhere to TCPA regulations. Its “always-on” cloud-based delivery model provides customers with immediate access to the latest version of the TCN solution, as well as the ability to quickly and easily scale and adjust to evolving business needs. TCN serves various Fortune 500 companies and enterprises in multiple industries including newspaper, collection, education, healthcare, automotive, political, customer service, and marketing. For more information, visit http://www.tcnp3.com or follow on Twitter @tcn.
Gabriel Marketing Group
Michiko Morales, 1-571-455-9996