Recall Earns ISO/IEC 20000-1 Certification for IT Service Management System

11-Dec-2015 7:49 AM


Global Leader in Information Management Services is First in Industry to Earn International Certification for Exemplary Service Management System

NORCROSS, Ga.--()--Recall Holdings Limited (ASX: REC), a global leader in document storage, digital information solutions, data protection and secure destruction services, today announced that it has become the first solution provider in the information management industry to earn an ISO/IEC 20000-1:2011 Management System certificate, which recognizes organizations that show exemplary planning, support and delivery of IT service management systems to employees in support of customers worldwide.


“We are pleased to acknowledge that Recall Holdings has demonstrated effective implementation of a management system. ISO/IEC 20000-1 certification provides evidence to customers, suppliers, employees and their community of their commitment to delivering a quality service and providing superior customer satisfaction,” said Edward L. Maschmeier, Director, Certification, ISO/IEC.

Recall’s ISO/IEC 20000-1:2011 certification is the result of meeting a number of stringent qualifications that include effective implementation of documentation and records management, commitment to customers and establishment of clear policy, planning and implementation. Recall has met these qualifications through a wide array of processes that ensure customer data, regardless of format, is secure throughout the lifecycle of each document.

Recall takes continuous proactive measures to advance the level of security associated with its service lines. Security protection protocols and methods are consistently reviewed and tested, and current capabilities are enhanced through advancement in process and technology.

“Recall is proud to be the first in the information management industry to earn ISO/IEC 20000-1:2011 Certification, which further exemplifies our commitment to processes that far exceed the industry standard,” said Paige Needling, Global Director Information Security, Recall. “Our experts continuously conduct security assessments and audits to achieve strict chain of custody and security processes to ensure our customers’ data is secure from creation though destruction.”

About Recall

Recall is a global leader in information management solutions, offering customers complete management of its physical and digital information assets with one partner. Recall’s innovative solutions empower organizations to make better business decisions throughout the information lifecycle, while maintaining regulatory compliance and eliminating unnecessary resources, time and costs. Recall services more than 80,000 customer accounts in over 300 dedicated operation centers, spanning five continents in 25 countries. For more information, please visit


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